Built a tool that cut quotation turnaround from hours to 12 min, achieving 100% team adoption with minimal training. Agents praised it as “10x easier”.
Role
End-To-End Sole Designer
Client
Silkhaus
Year
2025
Findings (Challenges)
Customers dropped off. Agents had to keep jumping between multiple tools - which led to a long response times and unclear processes caused leads to leave before booking.
Slow quotations. Agents spent hours preparing quotes manually, so they couldn’t respond to many leads quickly.
No tracking. Agents had to follow up manually, and there is no way to follow up on sent quotes or know their status.
Static messages. Quotes were sent as WhatsApp messages, so they couldn’t be updated or corrected after sending.
Centralized request form. A single form captures all key property and customer details.
Smart recommendations. Apartments are auto‑filtered by city, neighborhood, and tower, with future plans to factor in occupancy.
Fewer choices, less stress. Agents can only add up to three listings per quote to keep decisions simple.
Controlled pricing. Editable pricing and discount rules are managed by reservation managers.
One place to track everything. A unified dashboard lets agents manage, track, and follow up on all quotes.
Interactive quote pages. Customers can explore listings directly from the quotation without leaving the flow.
Subtle urgency. A visible 7‑day expiry timer signals a limited‑time price and nudges customers to book now, creating a sense of urgency without changing the actual offer.”
Centralized request form.
A single form captures all key property and customer details.
Smart recommendation & Controlled pricing
Smart, controlled recommendations. Apartments are auto‑filtered by location, while reservation managers control editable pricing and discount rules.
Interactive branded quote page & Subtle urgency.
Customers explore listings directly from dynamic quote pages, nudged to book by a subtle 7-day expiry timer that creates urgency.
One place to track everything.
A unified dashboard lets agents manage, track, and follow up on all quotes.
Impact
🎯 Conversion Rate
💡 Avg. Quote Creation
📊 Open Rate
🚀 Team Adoption
Occupancy‑driven matching. Add real‑time occupancy rates to apartment recommendations for even smarter, availability‑aware suggestions.
AI Chatbot for consumer site. Build a conversational version of the quotation form, users answer the same targeted questions and instantly get matched apartments, mirroring this tool’s logic on the public website.
